Return & Refund Policy
At MINAH26, we ensure that all products undergo strict quality checks before packing and shipping to deliver the best shopping experience. However, we understand that certain situations may require support. Please read our policy carefully.
Returns
We do not offer returns for any of our products. Customers are requested to carefully review product details and refer to the size chart before placing an order.
Exchanges
Currently, we do not provide exchanges for size or colour variants. Please ensure correct selection before confirming your purchase.
Replacement Policy (For Damaged Products Only)
We provide replacement options only for products that arrive damaged.
To be eligible for a replacement:
An uninterrupted opening video of the product must be recorded and shared.
The issue must be reported within 48 hours of delivery.
Replacement Process:
Report the Issue
Contact our customer support team with:Order number
Brief description of the damage
Photos and opening video of the damaged product
Assessment
Our team will review the provided evidence to verify the damage.Replacement Approval
Once approved, a replacement will be arranged, subject to product availability.
Refunds
After inspection and approval, refunds (if applicable) will be processed to the original payment method or issued as store credit, based on the situation.
Shipping charges are non-refundable.
Return Shipping Costs
Return shipping costs, if applicable, are the customer’s responsibility.
We recommend using a trackable shipping service.
Return Eligibility Conditions
Items must:
Be unused, unworn, and unwashed
Be in original condition with tags attached
Be returned within 8 days of delivery (if approved)
Items that are damaged due to customer misuse or altered in any way are not eligible.
Non-Returnable Items
The following items are not eligible for return, exchange, or refund:
Custom or personalized products
Sale or clearance items
Gift cards
Exclusions
Damage caused by improper handling or misuse
Products that have been used, washed, or altered
Contact Information
For any questions or concerns regarding replacements or refunds, please contact us:
Email: minah26official@gmail.com
Phone: +91 8086591059
Working Hours: Monday – Saturday, 10 AM to 6 PM